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*No children are allowed in salon service area, unless being serviced. Please make arrangements prior to your appointment time.*

 

Refund and Exchange Policy

Wigs are FINAL SALE

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. Exchanges are done on a case by case basis. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (Original ties must remain in tact as it was received by the customer). For information please e-mail us at info@alishadanielle.com.

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For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in delivery. 

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.

 

Order Processing

Orders are not processed on weekends and holidays. Products ship within 1-3 business days.  During Sales/promotions, processing times may take up to 2-5 business days.  Processing times for custom wigs can take up to 7 business days. There is an additional $7.95 processing fee for all online orders.

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Payment Terms ​

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site.

Shipping Policy 

All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered. Orders would be shipped once payment is confirmed and cleared. International orders typically take up to10 business days for delivery and are shipped via FedEx (Orders to Canada ship via USPS Express). We reserve the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

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Replacements 

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If we verify and agree that the product is defective in any way, we will then exchange or replace the item.

 

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. The Alisha Danielle Glam Factory will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If The Alisha Danielle Glam Factory does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product. NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, THEY CAN NOT BE EXCHANGED OR REPLACED.

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Limitation of Liability 

The Alisha Danielle Glam Factory, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support.The Alisha Danielle Glam Factory will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Alisha Danielle Hair Studio is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Alisha Danielle Hair Studio is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Errors and Shipment Delays 

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.

International Shipments 

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.